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SHIPPING POLICY – EARTHEN LIVING

Effective Date: 26/03/2026
Website: www.earthenliving.in

1. OVERVIEW

This Shipping Policy outlines how Earthen Living LLP (“we”, “our”, “us”) processes and delivers orders placed on www.earthenliving.in.

By placing an order, you agree to the terms outlined below.

2. ORDER PROCESSING

  • Orders are processed within 1–3 business days (excluding Sundays and public holidays)
  • Orders are processed only after successful payment confirmation
  • You will receive an order confirmation email upon successful placement

Note: During peak periods, sales, or new product launches, processing time may be slightly extended.

3. SHIPPING LOCATIONS

We currently ship across India.

For international shipping requests, please contact us at:
info@earthenliving.in

4. DELIVERY TIMELINES

Estimated delivery timelines:

  • Metro Cities: 3–5 business days
  • Non-Metro Cities / Towns: 5–8 business days
  • Remote Areas: 7–10 business days

Delivery timelines are estimates and may vary due to:

  • Courier partner delays
  • Weather or natural disruptions
  • Government restrictions or unforeseen events

5. SHIPPING CHARGES

  • Shipping charges (if applicable) will be displayed at checkout
  • We may offer free shipping on select orders, promotions, or minimum order values

All charges are clearly communicated before payment.

6. ORDER TRACKING

Once your order is shipped:

  • You will receive a tracking ID and courier details via email/SMS
  • You can track your order through the courier partner’s website

7. DELIVERY ATTEMPTS

  • Our courier partners will attempt delivery up to 2–3 times
  • If unsuccessful, the package may be returned to us

In such cases:

  • Re-shipping charges may apply
  • Refunds (if applicable) will be processed after deducting shipping costs

8. ADDRESS ACCURACY

You are responsible for providing accurate shipping details.

We are not liable for:

  • Delays or non-delivery due to incorrect address
  • Failed deliveries due to incomplete contact information

9. DAMAGED OR TAMPERED PACKAGES

If you receive a package that is:

  • Damaged
  • Tampered with
  • Open

Please:

  • Do not accept the delivery, OR
  • Record evidence (photos/video) and notify us within 24 hours

Contact: info@earthenliving.in

Failure to report within this timeframe may affect claim eligibility.

10. PARTIAL SHIPMENTS

In certain cases, your order may be shipped in multiple packages depending on:

  • Product availability
  • Warehouse location

You will be notified if this occurs.

11. UNDELIVERABLE ORDERS

Orders may be marked undeliverable due to:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept delivery

In such cases:

  • Orders may be cancelled
  • Refunds will be processed after deducting shipping and handling charges

12. FORCE MAJEURE

We are not liable for delays caused by events beyond our control, including:

  • Natural disasters
  • Strikes or lockdowns
  • Transportation disruptions
  • Government actions

13. CONTACT INFORMATION

For shipping-related queries:

Earthen Living LLP
Email: info@earthenliving.in
Location: Bangalore, Karnataka, India