PRIVACY POLICY – EARTHEN LIVING (INDIA COMPLIANT)
Effective
Date: 26/03/2026
Last Updated: 26/03/2026
1.
INTRODUCTION
This Privacy
Policy describes how Earthen Living (“we”, “our”, “us”), operating via www.earthenliving.in,
collects, uses, processes, and protects your personal data in accordance with:
- The Digital Personal Data Protection Act, 2023
(DPDP Act)
- The Information Technology Act, 2000 and
applicable rules
By accessing or
using our website, you agree to the terms of this Privacy Policy.
2. DATA WE
COLLECT (PERSONAL DATA)
We collect the
following categories of personal data:
A. Information
you provide
- Name
- Email address
- Mobile number
- Shipping and billing address
- Payment-related information (processed via secure
gateways)
B.
Automatically collected data
- IP address
- Browser and device information
- Cookies and usage data
3. PURPOSE OF
PROCESSING
We process your
personal data only for lawful purposes, including:
- Order processing and delivery
- Payment processing
- Customer support
- Sending order updates and service communications
- Marketing communications (only with consent)
- Website analytics and improvement
4. CONSENT
(DPDP COMPLIANT)
By providing your
personal data, you:
- Give free, specific, informed, and unambiguous
consent for its processing
- Understand the purpose for which your data is
collected
Withdrawal of
Consent
You may withdraw
consent at any time by contacting:
info@earthenliving.in
Withdrawal will
not affect processing already completed but may impact service availability.
5. DATA
PRINCIPAL RIGHTS (YOUR RIGHTS)
Under the DPDP
Act, you have the right to:
- Access information about your personal data
- Correction and updating of inaccurate data
- Erasure of personal data (subject to legal
obligations)
- Withdraw consent at any time
- Grievance redressal
- Nominate another individual to exercise
rights in case of incapacity or death
To exercise your
rights, contact: info@earthenliving.in
6. DATA
SHARING & DISCLOSURE
We may share your
data with:
- Payment gateways
- Logistics and delivery partners
- Technology and hosting providers
- Analytics providers
Such sharing is
strictly limited to necessary purposes.
We may also
disclose data:
- To comply with legal obligations
- To enforce our Terms of Service
7.
CROSS-BORDER DATA TRANSFER
Your personal
data may be transferred outside India only to jurisdictions permitted under
applicable Indian law and subject to adequate safeguards.
8. DATA
RETENTION
We retain
personal data only as long as necessary for:
- Fulfilling the purpose of collection
- Legal and regulatory compliance
- Dispute resolution
After this
period, data is securely deleted or anonymized.
9. DATA
SECURITY
We implement
reasonable security safeguards as required under Indian law, including:
- SSL encryption
- Secure servers and firewalls
- Restricted access controls
Payment data is
handled in compliance with PCI-DSS standards.
10. COOKIES
POLICY
We use cookies
to:
- Maintain session information
- Improve website performance
- Analyze user behavior
You can manage
cookie preferences via your browser settings.
11. CHILDREN’S
DATA
We do not
knowingly collect personal data from individuals under 18 years of age without
verifiable parental consent.
12. GRIEVANCE
REDRESSAL (MANDATORY UNDER IT ACT & DPDP)
In accordance
with Indian law, the contact details of the Grievance Officer are:
Grievance
Officer
Earthen Living
Email: info@earthenliving.in
Location: Bangalore, Karnataka, India
Resolution
Timeline
- Acknowledgement: within 24–48 hours
- Resolution: within 15 days
13. CHANGES TO
THIS POLICY
We reserve the
right to update this Privacy Policy at any time.
Changes will be posted on www.earthenliving.in
and become effective immediately.
14. CONTACT
INFORMATION
For any
privacy-related queries or requests:
Earthen Living
Email: info@earthenliving.in
Location: Bangalore, Karnataka, India