Survey & Market Research
A sound Survey is essential to the success of any product. Market research is a process and a rigorous Survey allows the you to know about good and bad sides of a product before they are launched in the market.
Customer satisfaction – we are obsessed with it, and you should be too. After all, providing high-quality products, services, and customer care brings money to the bank. How to check if your feeling of providing the best product really checks out with reality?
It’s simple! Use Earthen Store Customer Satisfaction Survey Services. It is built with Net Promoter Score feature (Rating Scale is used 0 to 5) and Customer Satisfaction Method and yet this is one of the best online interactive receiving feedback system to capture all possible ethical types of data.
Simple, Easy, Effective
Are you thinking of measuring Customer Experience for your Brand, Products or Trial Product? Earthen Living introduces Customer Satisfaction Survey Services using both CSAT (Customer Satisfaction) and NPS (Net Promoter Score) methods. A qualitative research (e.g. interviews, focus groups, user testing) to really understand the reasons behind the numbers and to ensure you have actionable outcomes to address any issues uncovered. A measure alone isn’t useful unless you use it to drive and optimize customer experience. So collect, understand and make changes
NPS
The Net Promoter Score (NPS) helps to guide the perfect product road map and planning. This score can be best thought of as how likely your product will be popular among prospect customers. After the process, if people recommend your product to others, it means that you’ll not only gain new users, but also that your existing users are happy with what you are about to promote in the market
CSAT
Customer Satisfaction (CSAT), is a commonly-used key performance indicator used to track how satisfied customers are with your newly launched products. CSAT is measured by one or more variations of this question that usually appears at the end of a customer feedback survey: “How would you rate your overall satisfaction with the product/s you received?”